Dear Friends,
This email is a bit different but I think helpful information to all of you, needing us to ship your order!
We are using USPS because it still seems to be the most reliable and least expensive option! We have worked with all the others in the past!
That being said, we have noticed definite changes in the United States Postal Office (USPS) shipping world in the last couple of years: More lost packages, delivered status but people didn't get their package, stolen packages and stuck at a postal location packages etc...
You get the picture, right? Maybe you have been impacted by this yourself in one way or the other?
It is of great concern to us! It is very upsetting to you and impacts us just the same!
With most of you, we have been able to be generous in replacing items or at least replacing half of the cost towards the lost items.
We are NOT responsible once the post office marks the package "delivered" and we can no longer start a claim with USPS. We will do that if it is lost in their system/was never delivered or if items arrived broken.
Having said that, we know you spent money to get our products and feel really upset about you not having received them :( Most often we will help out and replace items but it is hard on our business to absorb every loss especially since we did everything in good faith for you to receive the order...
So! We need your help :)
Please open the tracking info email to you! Know the estimated arrival date at your location and check your location that day!
(And tell us immediately if you did not get your package in that time frame! Letting us know 3 weeks later makes things that much harder.)
Another great tip: Start a relationship with your postal worker that delivers your packages! They will remember whether they delivered your package or not one day later! Leave a note if you are not at home!
And please update your address if you are still using the PayPal platform... it has become much harder for customers to navigate and so many of you had problems with orders being delivered to an old address.
Again, really upsetting right?!
That was one of the reasons we added a new payment platform where it is super easy to just enter your credit/debit card and check if everything is correct! It is the PINK BUTTON that says "Checkout," above the PayPal button, that will get you there...
To all of our International Friends:
We are painfully aware that it has almost become prohibitive to ship oversees because of shipping cost increases and customs!
We are working hard to lower the expense any which way we can: Shipping first class which gets to you almost as fast as priority, lowering prices on items for customs and working with any tips you might have for us to make it easier all around. We only charge the amount we have to pay USPS.
Unfortunately, the website also can not estimate international shipping costs accurately and often we have to invoice you separately for the difference in shipping cost when it is significantly more expensive than you were charged.
We will send you an email alerting you to the cost difference in shipping and if you still want to receive your order! So please make sure all your information is correct and we have a way to connect with you!
Also, be aware that our FREESHIP100 (free shipping code) is not offered for international orders! The website will still allow you to use it because it isn't that smart but we are asking you to think of it as an "honor system"...
Last but not least, be aware when we have one of our rare sales:
Only one coupon code will work! Please choose the one most advantageous to you! Either FREESHIP100 (if in the U.S.) or the particular SALE code.
We sincerely want you to have the best experience with All THINGS SHIPPING!! Please don't hesitate to connect with us either via email or phone for any questions, comments and suggestions.
Many blessings always,
The Rupam's Herbals Team
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